I forwarded it - given that, where would I be supposed to put my email? The email comes from me - shouldn't the reply be sent to me?

I don't understand what rules they are using for where to send the reply. I'll go have another look.

Edit: Just checked - I think I followed their instructions. There was an incoming email with a link, so I forwarded it to them. Surely that should work. What should I do instead?