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I don't think it's hand-driven. I quickly glanced over its source code and it seems to use "unfluff" to extract body content.

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I still haven't had a reply ...

Did you make sure to put your own e-mail in the "to" field? The first time I used it, I CC'ed the right address and sent it to somebody but neglected to include my own e-mail.

I forwarded it - given that, where would I be supposed to put my email? The email comes from me - shouldn't the reply be sent to me?

I don't understand what rules they are using for where to send the reply. I'll go have another look.

Edit: Just checked - I think I followed their instructions. There was an incoming email with a link, so I forwarded it to them. Surely that should work. What should I do instead?

Hey Colin, please see my response to the other comment. I went and added more sophisticated error handling so that should fix it. Thanks again for trying it out!

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