PDF widely misunderstood by developers
itworld.com
itworld.com
It is difficult to determine whether the author is referring to PDF as an image format or if he actually means that the resume is an image in the PDF file (as opposed to text created through OCR). If it is the latter, it is again not a PDF problem. JPEG images would not make the problem less difficult.
I also don't like the attitude that non-technical people should know what is and isn't possible. That is our job. Many technical people claim things are "impossible" when they don't want to do them as well. If a technical person spends weeks on this before realizing that it is an extremely difficult problem then they are incompetent.
That is not entirely true. PDF can be (and is frequently) generated in a way that doesn't even allow you to extract the sequence of words deterministically. A text, Word or RTF file always makes this possible (the pathological case of text embedded in images notwithstanding).
There are tools to extract text from PDF, but all of them have to use more or less reliable heuristics in order to recover the original order of words and letters unless the PDF file was generated with particular settings that appear to be non default in many tools.
The more modern issues were only available in PDF and were the biggest challenge, but the ocr still did a reasonably good job, even with the complex layouts and fonts. The tricky bit was preserving the flow of the document i.e. where to go when a column ends.