This is a very neat idea and I hope it works out for you. :)
That said, helpful.io is priced high relative to its competition and I worry that this business model really will only work for advertising/etc supported products rather than SaaS.
That said, helpful.io is priced high relative to its competition and I worry that this business model really will only work for advertising/etc supported products rather than SaaS.
I mainly look at Assembly as a nice idea I hope works out well for everyone involved.
Since you asked:
You are basically charging $200/month per agent [assuming 160 hrs/month and 1 conversation completed per hour of agent-time].
Random Competitor: http://freshdesk.com/pricing [$70/agent/month for all the features]
Realistically, someone would probably only pay for the $25/agent/month plan.
It seems you've gone the "Well, metered pricing is good for developers" route without considering the competition is priced cheaper and has a real marketing budget. While competing on price is generally what you don't want to do, charging almost 300% to 800% more for a similar product isn't something I see as financially viable as a business model.
Here is to hoping I'm wrong. :)
I don't believe their pricing is final but you should jump in then and let those building Helpful know your thoughts :-D
Jumping into the product's chat (https://assemblymade.com/helpful/chat) is a good place to start