Well, the subtlety is that only applies to domain registered for "personal", not "business", use.

Gandi support used to be the best. Now that domain isn't they core and only business, support quality is falling. Fast.

I have an old account. And some point they migrated my old account. And now my domain is flagged as a business type domain, which it isn't. It is lock as they changed it themselves. When I've contacted them, they did not want to fix it. They messed up, denies it and won't fix it. So, for me, not so great customer support ... Anyway, I'm moving away, domain by domain.