People hate to register, some follow-up thoughts
nospronos.com
nospronos.com
[T]he users who remain silent are not too lazy to ask for
something more, they just don't want anything.
- not what the user wants at all
- what the user thinks they want, but so poorly described as to be impossible to implement
- what the user thinks they want, but actually doesn't
- what the user wants, but also a terrible idea that will make your thing worse for everyone else
There are ways to get useful feedback from your users, but asking them to tell you what they want is probably the worst one.
The problem with some projects (e.g. GNOME) is that they consider all feedback to be equally invalid, and the self-appointed "designers" are always right. This is the result of the Apple-inspired worship of almighty "design," and is contrary to the very idea of personal computing empowering people.
IMO Gnome used to be significantly better than it is and everytime they break something they break it in the name of userfriendlyness.
However the real feedback comes from what is not said out loud. Users might dismiss the problems they have as their incompetence, but only you can be the judge of that. If 3 people in a row make the same mistakes, I can guarantee you it is not their incompetence you are seeing... ;) That is why observing the users is so important, much more than just listening to them.
http://nospronos.com/en/a-few-questions
But again it was skewed towards the people ready to take time to answser so the answser were mainly very enthusiastic which I know now doesn't represent the majority of the users
Power users are a mixed blessing.
Pros: they give you many ideas what to do. Often they're your best word-of-mouth evangelists.
Cons: If you take their requests too literally, they can drive the product/service into becoming something with too-narrow appeal and poor learnability. (However, if you don't listen to them, enough, they get mad and maybe you lose their evangelism, or worse it turns into anti-evangelism.)
Realistically: The early-adopter power-users will want their new features relatively quickly. It takes significant discipline and foresight to add them in a way that won't complicate and compromise the simpler experience. Yes you can hide options, etc., but eventually the complexity can start poking through.
Of course that's just my experience as a developer and user of many programs; you may be smarter and/or luckier than me.
To register and try your product I need to see the demo. Period. Please, do not spam me with newsletters and marketing emails.
The worst is hitting a site that's blank. I hit those every now and then. Instagram is that way.
Later I registered and saw that it's a really good website with quality content, but my first impression was not very good, precisely because of the obnoxious login wall.
People are going to register only if they want to interact with the website.
If I just want to read content,I shouldnt have to register.Stackoverflow made the right call and today it's infinitetly more popular than Quora will ever be.
Quora just raised money at a billion dollar valuation basically. By comparison, Answers.com, a much larger site by traffic (with a $7+ cpm rate), was purchased for a mere $127 million, and was struggling to punch above $20 million in annual revenue.
Then you have to ask: what about Quora being worth $3+ billion, so their investors can get a return? There's no scenario that will ever get them there in the Q&A space (it'd require ~$300 million in revenue, literally impossible for them to pull off as is). They have to pivot out of Q&A because they can never justify their valuation, and they know it. To be worth that much they need to be a top 50 site in terms of traffic, and they're nowhere near that.
Wikia for example is substantially larger than Quora, and they couldn't even get close to justifying a multi-billion dollar valuation via advertising. Or consider Angie's List, worth $700 million, but tracking toward $300 million in revenue. Quora's investors have a huge problem ahead of them.
Game data like this starts out as being unimportant to the player when they're just dipping a toe, but as they get more invested it can become very important to them. I'm going to give players the ability to customize their URL to something more memorable / create a password to protect their URL / provide an email address to make it possible to reset a forgotten url or password. Those things will all be doable from within the game and are never mandatory, the player can decide when or if they care enough about their character to protect it.
As a bonus the account / character creation / login code was some of the worst code in the app so I was happy to delete it.
I avoid using any site with a third party login on principle.
Do not use any site with third party login, or that use only third party login?
Or maybe they just give up without trying as they do not expect you to do much for a minority of the users. It's also possible that they give up and leave, becoming non-users.
Specifically, I find his UX very chaotic and confusing. More people may sign up if it made more sense? I'm also not sure what benefit there is to creating an account? Further, the fact that 30 people gave him the feedback and 30 people made the account is more likely coincidence than anything. Also wait a week or two weeks or more, and the number of account will probably grow well past 30. And I definitely believe that people do not give feedback but actually wish there was some different feature or functionality. Most people just aren't going to take the time to actually send a feedback request.
Out of approximately 700 registrations (Specific client, specific event), 4 called in asking where to register. The problem was that those 4 users didn't realize you had to scroll past the fold to find the registration form.
We had to optimize the site (displaying animating indicators) to let that small minority of users know that there is more content past the fold.
In this situation it's hard to argue when you're dealing with a client that sells million dollar homes, because what if one of those 4 users is a potential buyer.
Did you try to know why they wanted a real account in the first place? Was it because they kept loosing their secret URL? If yes, a resend feature via email would have done the trick.
Anyway kudos for the website, we are having great funs with our (mostly wrong) predictions.
Did you try to see how close from reality have been your best user?
The best user so far has 38 points and a difference of 42 That is out of the 32 games played :
- 9 perfect predictions - 11 correct outcome predictions - 12 wrong predictions
which is pretty impressive
"Feature requests have to be normalized by the total number of daily users on the site -> the users who remain silent are not too lazy to ask for something more, they just don't want anything."
I tend to think the users who don't provide feedback are those who are too lazy and/or don't want anything. Either way you can't listen to someone who's "silent".
We could call it something like "basic authentication".
Wait a minute ...
Is it because 30 people typed text like "how do I create an account" and you interpreted it to mean "I want an account"? And even if they did explicitly say they want an account, which force made you interpret that to mean what they said?
What happened exactly?
Example: "Good job for a draft website. Personally I'm playing in different leagues and I'd really appreciate to have an account to avoid multiple input and multiple links ..."
This is what made me think it was a real need in the community, which was clearly wrong.
You could avoid multiple input and multiple links with cookies. That wouldn't require a login.
Users might not even know what a cookie is, so they don't ask for one and instead they say the simplest thing that comes to mind: an account. They don't know what the options are in technology. They barely know what they need, and they most definitely don't know what they want.
People do not know what they want. They barely know what
they need, but they definitely do not know what they
want. They're conditioned by the limited imagination of
what is possible.
- Massimo VignelliPretty sure all these companies are heavily A/B testing every change they make, and would immediately abandon any new design if it decreased engagement or retention even slightly.
These changes are "hated" by a vocal minority who loves to complain about change to show how much the liked the old version. They don't quit using the product, though. And if you ask their opinion again even three months later (which is another thing big companies tend to do), they'll have completely forgotten what the difference was between the two.
Of course, some people do quit a service after any given change, no matter how innocuous—they just disappear without saying anything. But changes, even change for change's sake, also tends to increase signups. So in practice, it's just a question of whether the positives outweigh the negatives of the change. And only real usage data can answer that, not customer surveys—and especially not customer exit surveys.