This whole thing leaves me feeling like I just watched a dog get kicked for bringing the wrong color tennis ball to its owner.

Chad seems to have made a fundamental category error: he thought he was dealing with a person who wanted to have a reasonable, productive discussion. In reality, he was dealing with a vicious bully who wanted to hurt him.

This Shanley person sounds like she has a lot of anger. Maybe it's justified. Maybe someone did something terrible to her, and this horrific persona is a logical defense mechanism. But I feel like it probably wasn't Chad's fault.