> email has "been hacked".
But that's probably a big reason to _not_ let the orders through.
But that's probably a big reason to _not_ let the orders through.
I don't see why anyone cares if Amazon is liberal in replacements. So long they're not somehow hurting your account standing with Amazon, it's Amazon's choice.
My experience has been positive with Amazon and there has been situations where they've gone out of their way to make the customer happy. I'm fairly confident that a situation like yours can be resolved with Amazon over phone.