Hacker News Reader

Comment by tamar | Hacker News Reader

ssls.com is another trusted alternative...and it's owned by Namecheap with a different design.

Curious - are you still encountering those issues? That may be from the initial launch in January but we haven't heard about this from others. We definitely appreciate the feedback though.

Tamar, Namecheap's Community Manager

View on HN

I experienced similar issues this weekend while trying to register a new domain. Once logged in, my immediate impression was that I should click the "Domains" dropdown from the white navbar to manage my domains. The actual links I need are hidden behind the expanded menu, it would be nice highlight these options better since they're the primary use case for logged in users.

The only other issue I've noticed is a large disconnect between the new aesthetic of the landing page (which I quite enjoy) and the yet-unchanged UI of the dashboard.

We are a working on the dashboard UI now and we're really excited about the improvements. Stay tuned!

Teddy, head of product @ namecheap

Yes they are actual issues : I had to renew one of my domains today and I'm really frustrated with the UI. I also realized I didn't checked namecheap for a while because I had same issues when i used namecheap last time.

I don't know why others didn't reported UI issues but in my case : Opening a support ticket didn't seem to be a good option, it was an UI issue and wasn't related to billing or some technical problem.

I'll check ssls.com

Reply on news.ycombinator.com