Indians are of no value to British Airways

It really seems a large reach to assume, and accuse, the airline of racism towards Indians. There is little to no direct evidence other than the author's assumptions about the motivations of BA employees.

There is no doubt that, assuming the details of this story are true, BA employees acted poorly. This is not surprising. Flying is terrible and the businesses that work in the field are terrible. BA should make good, but let's keep the accusations of racism to places where there is actual racism and not just extremely poor service.

Every airline has stories like this. It is not limited to a particular nationality, creed, class or location. It doesn't matter if it is an expensive ticket or a 30 minute connector flight. Airline employees are a grab bag. Some are good and some aren't. Airline passengers are the same. I've seen many a passenger act inhumanely to some poor attendant just trying to rebook them and I've seen attendants treat passengers like cattle.

If we all avoided every airline that had bad service, we wouldn't fly ever again. Airline customer service might be improved if they rotated their customer service people more often. I would imagine it's draining to only hear complaints all day everyday. No excuse for that behavior though.

Check out this company that helps get compensation from delayed flights. http://www.getairhelp.com/

* airhelp was a recent YC company. I am also a YC alum but I've never met the founders nor do I have any financial interest in the company.

Why is this on HN frontpage? It's a reactionary protest from a customer who was has suffered inconvenience at the hands of 'the system'. Anyone who has done extensive flying in economy class will have similar experiences, or at least missing baggage.

From my experience of travel in other countries, including India, a travel delay of this nature is the norm. Perhaps the OP is holding European transport efficiency to a higher account than those of his own country?

Flight delayed (due to airline error), misses connecting flight, airline personnel indifferent, issued a new ticket. Same old, same old.

In the first half of the post, there is absolutely no (objective) reason given that would point at racism. I didn't bother reading the second half.