http://fridriksson.tumblr.com/post/86584610871/a-startup-pos...
> But our biggest self realization was that we were not users of our own product. We didn’t obsess over it and we didn’t love it. We loved the idea of it. That hurt.
In a way, the OP is just another re-phrasing of this...if you know the steps of a process pretty well, it's because you're an active user. You know what steps are worth removing, and as an active user, you can maintain a tight feedback loop informing you whether the cost of removing those steps are worth it. And, as a cherry on top, you're actively making something you already do more enjoyable.