Anyone who worked in tech support knows that users lie. Most often they don't know they lie, but if you have the log files you can clearly see what's going on.
I imagine anyone who works in law enforcement is also well aware of the fallibility of memory, they just don't bring it up in the court room.
At any rate, this is not a surprising news the article makes it out to be. Our memory is crap. Write things down if you want to be sure of them.