That total lack of accountability really, really sucks. If I'm a domain registrar and my DNS servers go down, I'm liable for damages. Same if I am a hoster. Or, to stay in the meatspace, when I am a railway/flight operator, I'm liable by law for delays.
Yet, if Facebook or Google decide to block, downrank etc. my business, I have no legal options at all, I don't even have any transparency. Everyone is at the mercy of the Cloud Gods. That has to change.