Yeah, it's a very well-written article, but here is where I disagree with the analysis.

> The problem, though, is that Surface’s sales numbers show that device quality is not the primary sales driver for Microsoft customers.

Here's the thing: I really want a surface pro. It looks like an amazing piece of hardware, and the keyboard is so essential to what I want to do with it. The only problem, is I don't/can't/won't use windows! I simply require a terminal and a *NIX environment. If there was a really nicely executed linux distro that integrated perfectly with Surface, I'd be all over it for sure. But of course (and understandably), MS is simply not interested in catering to this solution.