Their customer support may be bad, but their developer support is far worse.

If your application is ever suspended from Google Play, you will be greeted with a message directing you to an appeal form which lets you enter a maximum of 1000 characters to make your case. This is without having an exact idea of the reason your application was suspended in the first place. You are also advised that you may not ask any questions about why you have been suspended, or else they will not reply to your appeal.

A few hours later you will invariably receive the following email:

    Hi,

    We have reviewed your appeal and will not be reinstating
    your app. This decision is final and we will not be
    responding to any additional emails regarding this removal.

    If your account is still in good standing and the nature of
    your app allows for republishing you may consider releasing
    a new, policy compliant version of your app to Google Play
    under a new package name. We are unable to comment further
    on the specific policy basis for this removal or provide
    guidance on bringing future versions of your app into policy
    compliance. Instead, please reference the REASON FOR REMOVAL
    in the initial notification email from Google Play.
    Please note that additional violations may result in a
    suspension of your Google Play Developer account.

Sources:

* http://www.bytesinarow.com/2014/04/skyrim-alchemy-advisor-pr...

* http://blog.hutber.com/how-my-google-devlopers-account-got-t...

* http://arduinodroid.blogspot.de/2014/03/arduinodroid-is-temp...