How is it reasonable for AT&T to admit blatant incompetence? Couldn't they have worked with Mitnick to secure his account and even use his case to attract more celebrity customers?
It's the same thing Sprint did a couple years ago when they dumped people that called customer service too much.
Cue mass attempts to break into AT&T from every angle (which is sure to end badly) :)
It's been 9 years (we dont even know how much of it is AT&T vs. Mitnicks fault and what contact he has had with them): it's looking like an infinite battle to "secure" his identity. If there are crucial security flaws in their process then yes I am in agreement - but I doubt that is the case (because Mitnick would then be the least of their problems :)). Wash hands, move on.