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You reported a flooded building and they didn't send anyone. You then reported the hint of a fire and they sent out people very quickly.

Your anecdote seems to support the statement "the fire department has to respond to every fire alarm".

> When I arrived, the fire alarms were on.

And I explained that to the dispatcher.

A fire in a flooded building?

Sure, these are not mutually exclusive. Fire burns upward, heat rises. Water floods downwards. They won't cancel each other.