- The use of specific examples, rather than broad generalizations. - Explaining that the intent and attitude of the potential offender makes a huge difference (ie. Feld vs. hand in pants dude). - Acknowledging that even she has made some un-PC comments unintentionally. - Not offering any silver bullet solution, because there isn't one.
As a white guy, hearing stories like this are really helpful at getting a sense of what real world challenges women face in the entrepreneurship/tech world.