This might be somewhat of an unfortunate list, as I tend to do 1, 2, 3, and 5 when I'm answering a nuanced question that requires a careful answer (i.e. non-technical family member asking if it's really possible for the NSA to spy on all of us)
- What's your name? Where were you born? How much do you weigh? (or similar questions to understand your non-verbal).
It's super super important to first establish that baseline.
Answering questions empathetically takes a lot of effort.