AOL Security Update
blog.aol.com
blog.aol.com
Attempts at recovery failed. Memory's a bit hazy, but whatever security questions were in place, if any, didn't work. The credit card number that had been used to pay the account was long-since forgotten.
Contacting AOL directly got nowhere.
The upshot was that we had to simply switch to a different account (and service), change contact information, and hope that nothing critical might be sent there inadvertently.
It does raise the issue that identity on the Internet is a difficult thing to establish and prove, or even retain.
Here we go again.