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I found the contents of "Getting Past Now" by William Ury helpful when negotiating with difficult people. http://www.amazon.com/Getting-Past-No-William-Ury/dp/0553371...

Thanks for the book idea, afraid I'm too poor being a uni student to buy it, but I might check if my state library has a copy.

It costs less than two hours of minimum wage, dude! Aren't you in the US?