Comment by aroch | Hacker News Reader

Comment by aroch | Hacker News Reader

Parent Full thread

That's nice and all but the fact of the matter is Comcast doesn't give a crap about its own network or its customers. In the last 6-8months their PNW, SoCal, Colorado, and NY/NJ routing centers have sat, 24/7, at significantly higher than 50% util (Think closer to 70% at "lows" and 90+% at peaks). As far as I can tell, they have no real plans to fix that.

Comcast's CEO is a smug bastard who doesn't think his customers want faster speeds, or cheaper internet, or higher level of service than Comcast currently provides. The CEO doesn't care that his customer satisfaction and service ranks dead last -- he things that's just dandy. Comcast's CEO thinks they were ranked the "Worst Company In America" not because they might be the least liked in general but because a few, vocal, not-representative people on the internet were mean.

I guarantee you they do give a crap. But there's only so much money available from subscription fees to provide network upgrades, and Comcast spends ~$6-8 billion a year doing so.

I've seen nothing of this low level of service or high cost; I can get a 150mbit connection for $89/mo. It's not Google Fiber, but it's really not bad at all (especially compared to FiOS, which I have and hate with a passion). I mean yeah, their customer service is shit, but the Internet service itself is good.

That's a "150mbit" connection that still stutters when watching YouTube and Netflix.

Odd, it would be $120 for 100mbit for me. The joys of regional pricing?

As long as Comcast is profitable that means there is more money that could have been used to upgrade their network but wasn't.

This is what you are advocating for: http://www.willchatham.com/wp-content/uploads/2014/01/net.pn...

I pay that price for that service, but comcast doesn't deliver that service to me, because they decided to throw away the existing play book of Internet peering. Can we class action sue comcast?

Reply on news.ycombinator.com