I recently bought a Panasonic camera - in the compact travel zoom class. One feature is wifi support, where for example it can upload pictures to your computer. There are several places the camera lets you enter text such as names in face recognition, and in SSIDs. But for some unfathomable reason a Panasonic engineer added extra code so that spaces are disabled for wifi passwords. This was actual extra effort, and completely and utterly wrong. Spaces are allowed, every domestic access point I use has them, and everything else is perfectly happy with them including iOS, Android, Windows, Linux, Mac, Playstation 3, Nintendo Wii, and Roku. Oh and Panasonic TVs and bluray players (the "smart" ones).

It is impossible for Panasonic to find out about this or do anything about it, because like many companies they value interaction with their customers so little that it is outsourced to the lowest bidder. Those companies business model is to give out the same answers to the same questions over and over again. They cannot cope with an answer they don't already have. The one Panasonic uses in the US is even worse, refusing to tell Panasonic about the issue. They also have a cunning system where links to surveys after chats don't work, and the phone survey won't recognise giving them low scores!

If anyone is curious I wrote about the whole saga at http://www.rogerbinns.com/blog/support-tale.html