DNS breakage at Samsung.com

10 points·Two9A··6 comments

A friend of mine noticed that there was no A record for samsung.com; it turns out there's no SOA, or any kind of record.

Their WHOIS shows an authoritative nameserver of "dns".

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They've been tackling a fire in one of their buildings http://inagist.com/all/457783829101428736/

Update on that story

http://www.engadget.com/2014/04/20/samsung-com-outage-sds-fi...

It's of course a tragedy if their datacenter cought fire, but it's nevertheless bad engineering if a lot of their products seem to require access to "samsung.com" for a lot of unrelated tasks (as some other site mentioned: Netflix cannot be accessed if a certain XML file cannot be fetched from www.samsung.com).

They were gone for a while (couldn't even query their whois record) but they're back and everything seems fine now.

Interestingly, I could still shoot them an email (perhaps because the relevant records were cached by my nameserver). Hi, Samsung!

This is why I don't buy anything Samsung. If they can barely keep their company website in the air on an ordinary day, what's there to think of their actual products?

It's not just samsung.com, but their entire web presence...

A data-center fire is still something they should be able to handle (i.e. they should fail over to another DC) but if you think "ordinary day" applies here then they're not the ones Doing It Wrong.

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