What do you think of these Ars comments:
http://arstechnica.com/tech-policy/2014/04/turbotax-maker-li...
http://arstechnica.com/tech-policy/2014/04/turbotax-maker-li...
http://arstechnica.com/tech-policy/2014/04/turbotax-maker-li...
http://arstechnica.com/tech-policy/2014/04/turbotax-maker-li...
Each site has it's own culture (and each site has cultures within cultures). Like any mid-sized company, Intuit has a broad mix of personalities and talent levels. If I had to put them on the couch and nail down the core problem it's that they haven't really done anything groundbreaking lately. All the weird management issues you're reading about in those comments are because they're trying to hang on to what they have without moving the ball forward. All IMO of course.