Comment by gk1 | Hacker News Reader

Comment by gk1 | Hacker News Reader

You know what almost every person is going to think when they land on your page. "How is this better than TurboTax?"

Compared to TurboTax, this seems:

- More expensive

- More complicated. I have to upload paperwork? I have to explain my whole situation to another person? What if that person has follow-up questions, will we have to chat multiple times?

- Takes longer. Speaking with another person (maybe multiple times).

The only thing that even touches on this is the testimonial way at the bottom:

> "I used to use TurboTax... But after hearing about deductions and credits I've never knew existed, I realized I was missing out. ... I could deduct all my moving expenses - a deduction that more than DOUBLED my refund."

This isn't really compelling. TurboTax does ask you if you've moved in the past year, and if you answer "Yes" it shows you various deductions you can claim.

Pointing these things out to help you improve the page and hopefully get more users.

Thanks for your feedback. I can see that I'm not effectively articulating the value proposition:

This is about value, not cost. How much is your time worth? TurboTax and other DIY software will take you hours (our customers tell us 1-3 hours). Our intake process is averaging under 15 minutes. The CPA or EA then goes offline to prepare your return and will send it to you later that day. Since they're experts they know what questions to ask so back-and-forth is not common, beyond the first intake appointment.

Does the ability to videoconference provide value to you? Or would you rather just communicate via chat or phone?

> "This is about value, not cost. How much is your time worth? TurboTax and other DIY software will take you hours (our customers tell us 1-3 hours). Our intake process is averaging under 15 minutes. The CPA or EA then goes offline to prepare your return and will send it to you later that day. Since they're experts they know what questions to ask so back-and-forth is not common, beyond the first intake appointment."

That paragraph alone is 10x better than the video you have taking up space on the homepage. It's much more compelling for those with simple tax situations.

It doesn't work so much for me--someone who's self-employed and has a life event every year or two--because I can zip through TurboTax in about 2 hours without having to talk to anyone. Their free phone support, guarantee, lower rate, and convenience more than make up for the extra 1.5 hours I spend on it.

> "Does the ability to videoconference provide value to you? Or would you rather just communicate via chat or phone?"

To me personally, video chat would not add any value, and would even make me less comfortable.

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