I think outsourcing is either motivated by 1. cost, which does not necessarily have anything to do with quality, might just be that the cost of living is very different, and the cost of living difference in this case seems to be non-negligible. 2. Expertise; we, as a company, don't want to/can't have an X department, so you guys can take care of it.
A possible barrier to productive outsourcing is a mismatch in cultures. In that case, you can't really blame the outsourced party for not being American/German/Austrian... This is a thing that can mask itself as incompetence.