Was looking for a registrar for my domains that supports DNSSEC (for the TLDs that support it, obviously) and wanted to leave my previous (really cheap one).
I heard about their 'no bullshit' slogan and their rather good reputation.
Searching online confirmed that
- Gandi supports DNSSEC for the domains I care about (.sh, .de) [1]
- Gandi supports all my (cc)TLDs (.name, .de, .sh, .net) [2]
- Gandis prices are reasonable [2]
Pay attention: [2] lists all their supported domains with prices. If you expand "Asia/Oceania" you'll find .sh for example. With a price. What isn't obvious right away unless you're into hovering madly: Each row is a link. That's important.
So, prices good, good reputation, dnssec support -> Let's transfer all my domains in one go. Payed, worked - but the .sh domain failed with no sensible error message at all. Retried. Contacted customer support and waited. Meanwhile I was billed for the rest and parts of my domains were transfered already. At no point I got a reasonable explanation in their interface. CSR replies "Yeah, bad luck. That's a corporate domain. We have a list of domains for corporations only (now go and click a link on [2]), you'd have to talk to the corporate sales team". Contacted them, waited, waited, random bullshit (sorry, with a slogan like that..) as reply ("Just subscribe to our corporate services for a while, register the domains while they're active" - "Yeah, I'm a private person and your website doesn't let me do that" - "Awwwwww, bad luck then").
Denied my incoming transfers, moved the ones that already made it out. My Gandi account is useless and empty. The denied transfers though? They refunded that part of my bill - to my "Gandi prepaid account"...
Short version:
- crappy UI
- half of their TLD support is for corporate clients only, "PLEASE TAKE MY MONEY" won't help (I tried)
- the support wasn't helpful (enough) and the corporate sales guys confused - they obviously didn't look at my account even once before answering
- the refund is a joke
I'm glad I left early.
Sorry for the rant, this is 'fresh' (i.e. the refund happened yesterday, the rest of the ordeal just last week) and so I'm still a bit agitated. I really tried to like them and don't think that I was overly complicated in my requirements.