Kids feel, Sony has wiped their effort on school

Kids worked hard on school to get grades for PS3 game, got the wrong download (PS Vita). Called Sony but they offer no solution.

Be careful before buying stuff on the PS Network. No refunds, no solutions.

Kids did learn a valuable lesson, corporations will happily take their money if they make a mistake.

My doubt, should I let them learn the hard lesson, or should I just pretend nothing happened and buy another copy of the game for the correct console.

So far I've told them they made a mistake and Sony just took their money.

All the work they put on school to get good grades has been wiped out by a silly mistake on their part and no will from Sony to help fix it.