I think the news here is that this company sent that support email to a user. It's pretty unbelievable. In fact, I'm not sure I do believe that it's real. Would someone really write that?
Apparently some people don't like talking to users.
I'm assuming here the "support group" can't change the main page, and whoever CAN doesn't want to.
Too bad nobody is weevil enough to sign up a few million bogus new users.