It's Never Going to be Good Enough

It seems to me that Blizzard must be doing something right considering every one of their (somewhat) recent games has been a critical and commercial success.

That said, their business model of "perfecting" a product before release probably isn't something a start-up should emulate.

Is he just upset that Starcraft 2 hasn't come out yet?

I wouldn't bet against Blizzard. They knock every single one out of the park.