Is this really what we want to be encouraging, though? I mean, to look at it in another light, Chris was taken advantage of. He was in a somewhat stressful situation, and after bailing him out, GEICO immediately turns around and starts upselling him? Is that really ethical? I feel like if I was Chris' place, the last thing I'd want to talk about is spending more money, with the prospect of a $2000 or more transmission rebuild on the horizon.