Apple iPhone Will Fail in a Late, Defensive Move (2007)
bloomberg.com
bloomberg.com
"The iPhone will not substantially alter the fundamental structure and challenges of the mobile industry," Charles Golvin, an analyst at Forrester Research Inc., said in a report this month.
There are three reasons that Apple is unlikely to make much of an impact on this market -- and why it is too early to start dumping your Nokia shares.
This is comedy gold, but is also a good reality check about the mainstream news we read today. Not all predictions made by supposed experts will be accurate.
I don't know anything about the analyst referenced in the article, but there are two factors contributing to these types of prediction errors.
1. Most analysts don't have prior industry experience in their field before becoming an analyst. Although they (usually) pick up enough as they go along to understand the terms and major issues, they have little depth and are unable to reason from first principles. I work for one of these large analyst firms and my estimate is that less than 10% of our analysts have relevant industry experience. We are not unexeptional in this.
2. Vendors invest heavily in analyst relations. While this helps to better inform the analysts, it also pushes the vendor's world view. Invites to conferences and events, access to senior execs, early access to information, etc. also help reinforce the bond between the vendor and the analyst. So, not only are analysts biased towards that which they know best, it is also harder to write something negative about a company/product where you personally know the people involved.
I'd actually argue that the quote above is substantively correct (in the US).
2006: Phones are sold largely on contract, by various retailers, including the manufacturer; churn is driven largely on pricing, network performance, and network-effect factors.
2014: Phones are sold largely on contract, by various retailers, including the manufacturer; churn is driven largely on pricing, network performance, and network-effect factors.
The iPhone changed the experience of using the mobile phone, and what we did on our mobile phones - not how we buy them, nor did the change the base reason people switch carriers - not in the long game anyhow, people still switch because of dissatisfaction with their existing provider, or that the grass appears greener on the other side.
We went from being nickel and dimed on minutes and SMS with unlimited data to being nickel and dimed on data with unlimited minutes and SMS.
That is how the iPhone changed the market for the better at least in the UK and even if you don't have one. Competitive pressure may have caused it to happen eventually but we can all thank Steve Jobs for speeding up that important change.
And for manufactures it opened the way for software to overtake hardware as defining feature of a phone, a massive structural shift in the industry IMO.
Feature phones are Dead. Traditional Phone Manufactures are on life support. Blackberry is dead, Nokia is losing their shirt, they are losing money. Samsung and Apple together are taking 103% of the profits in the industry. Hey, that doesn't add up? Well, because the competitors are at -3%.
The app ecosystem has paid out $15B+ in revenue to developers. This is a fundamental market shift for phone application developers.
These are fundamental and important shifts in the mobile industry.
I wish I could get paid to spout nonsense all day long with no repercussions on the accuracy.
http://www.forrester.com/Apple+Doubles+Down+On+Its+Premium+B...
Thanks to playing their cards right and arrogance and stupidity on part of Nokia they won, but it wasn't always clear it would be like that.
That's totally untrue. It destroyed everything of the time -- I know, I had smartphones since 2000, Sony stuff, Nokia stuff etc.
I don't understand why people like to rewrite history. At the behinning the fight wasn't at all decided.
That's pretty much the core of what I still use a smartphone for. My iPhone is sitting here next to me playing me music as it has done all day, keeping me in touch with my partner who is interstate, reminding me that I have to put the bins out tonight, and otherwise staying out of my way.
What else did a smartphone need to do that the iPhone couldn't?
PuTTY has been supported on Nokia phones since 2004: http://s2putty.sourceforge.net/news.html
I didn't use it, but I did have a Python interpreter running on my E65 (with APIs for camera, GPS, calling, etc) before the iPhone 1 was even released.
And they rightly forget them -- they were awful, over-expensive crap. $10 for some BS casual game, $30 for a TODO app etc. And don't get me started on the Java ME crap.
iPhone changed the whole carrier/manufacturer/customer dynamic for the better (this is coming from a diehard BlackBerry user).
And he's right about price. The iPhone was not cheap, and there is a market for cheap smartphones. I think what they missed is what was happening with Android as that is what stole the market he was aligning Microsoft towards.
Not once did he say it wouldn't work for Apple. He reaffirmed their vision at the time and concluded saying "lets see what happens".
What Microsoft failed to do is innovate on their own products hard enough. And sadly for Microsoft, their consumer brand is just not as cool as Apple and probably never will be.
In Europe, carrier and manufacturer were decoupled for some time before iPhone, so it was not revolutionary in that regard.
> Crytek jumps on Steam Machine hype train, announces Linux support[1]
[1]: http://arstechnica.com/gaming/2014/03/crytek-jumps-on-steam-...
"Lead analyst covering all aspects of consumer mobility and the digital home. Responsible for a continuous stream of research and strategic advice to leaders at Fortune 1000 companies."
What I took from that Economist piece wasn't just the history lesson, but the reminder that what looks wise in the near term (what Kodak did) isn't necessarily best in the long term, and vice versa. In fact, Kodak likely sowed the seeds of its demise when they took the lead position in the digital camera space. So re-reading this iPhone piece merely reminds me how difficult it is to prognosticate, and that’s an important lesson for those of us in guiding roles, both personally or professionally.
However, not all types of prognostications are created equal. A big part of identifying trends and devising strategies is being able to sort out what's worth getting on top of, just watching, or dismissing outright. Same for journalism.
This article was a typical counter-hype pageview driver pounded out for a deadline. The writers job was to make a plausible-sounding story for the opposite side.
Its the plausible-sounding story part thats tripping people up here. Here's what he did: * He says everyone is going gaga over it * He gives a bunch of reasons why they'll have a tough time in the market * He cites a random analyst * He muses his personal take on its market feasibility and makes a strawman argument about it being a 'defensive product' that he summarily knocks down * He concludes, decisively, that nothing is going to change
We've all read this article. Its like the 5 paragraph essay from grade school. And like the 5 paragraph essay, it can be graded for how much it makes sense.
Just on cursory view, he clearly hasn't done his homework on Apple or consumer trends. Namely, he doesn't address the success factors and relevant details of the iPod.
1. He cites price as an issue (but the iPod was almost the same price, anchoring high end value before dropping in price to get mass market scale).
2. He mentions people really excited about the iPhone but later muses he doesn't know who its targeted at (how does he think Apple sells things? tech specs?).
3. He suggests the playing field is level against competing models (ignoring the demonstrated ecosystem power of iTunes, the fact that no ecosystem exists in phones, and of course, ignoring the holyshit demo that showed iPhone's superior usability).
4. He says at the end an outside player may come provide competition but they'd have to bring some new tech or different user experience (ignoring the decades of R&D groundwork and IP portfolio that Apple laid for the iPhone, all the way back to tech demos in the 80s and the Newton in the 90s).
In other words, he's probably dodging the issue or doesn't know anything. This quote is great:
"Likewise, who is it pitched at? The price and the e-mail features make it look like a business product. But Apple is a consumer company."
He's grappling aloud with a square peg in a round hole of his own making. Like the rest of the article, nowhere in there is the author demonstrating an ability to imagine something that does not exist today - the basic skill required to understand the history of technology.
To a reader without any industry knowledge, at the very least the context of what type of article this is (a counter-hype story), the logical inconsistencies within the arguments, and the complete lack of imagination would raise a flag about how valid this piece is.
To a reader with industry knowledge, they'd see points 1-4 not covered and think this guy shouldn't have his job.
-- Now to your example, I don't think these are the same type of prediction.
That the iPhone would be a general market success was an easy prediction, because the playbook and success of the iPod was right there, and it was easy to see that phones were going to be like the iPhone once it was shown, because it was that much better.
The Fuji vs Kodak is a hard prediction, because those companies are having their core business models threatened by an external change looming over them. The change here isn't about the success or failure of a product, it's about whether companies can manage a transformation. Transformations are hard and messy, and hard to predict.
I see the 'its hard to predict the future' argument as more than a little bit similar to "correlation is not causation" that seems to pop up here occasionally. Yes, correlation is not causation, but it can imply it, depending on the circumstances, measurements, R^2, etc. Similarly, the conditions for a future prediction depend on what information we have, what the context is of change, what we're trying to predict, etc.
The only thing I think where the iPhone prediction was difficult was just how crazy a success it was. But whether it was going to be a general success or general failure? For anyone who knew a bit about the iPod, that should have been answered the moment they saw the demo.
EDIT: All this said, I definitely agree with the important lesson to balance short/long term and not try to over-predict the future, especially when it comes to the path individuals are on. I think thats what you were getting at at the end. Wisdom of this kind is important in this (young) community.
And I would say that at least until iOS4 (2010) the jailbroken version was still better than what apple was doing.
Will your accounts department stump up for a fancy new handset just so you can listen to Eminem on your way to a business meeting?
At the time? Of course not! Today? Standard equipment.
The big thing that helped the iPhone take off, the App Store, wasn't out yet. Things changed rapidly.
I think when you go back and look at changes, many time it focuses on mainstream people who were wrong. But it was really everyone in the industry was wrong at that time, and shows how amazingly time and innovation through research and development can unseat the current reality.
I know I realized how big it was the moment I read OpenGL ES and the announcement of the SDK at the Keynote in that it was a new handheld gaming market. However I thought it would be a smaller market like the current social/casual game market at the time. It turned into engulf and change the entire thing and has the biggest player population of all now while putting the other companies in defensive positions (Nintendo/Sony/Microsoft).
Doesn't look to bad to me! Now lets look at the cash hoard Apple has: it is enough to buy Nokia and Motorola numerous times over.
Now if only the author of the article would have written about 'apps'. Would he have labeled them as niche as well? I would have loved to see an argument in 2007 for the multi-billion valuation developers are getting now.
If I remember this was also a major criticism: Some other phones at the time could install third party software, the iPhone could not.
However, despite the ability of installing third party apps existing in many phones, that never really took off before the iPhone SDK came out.
(Also, the iPhone did have a relatively slow start. It sold well and along with what Apple was publicly stating as its goal, but it took a generation before the phone really did take off like a rocket.)
> However, despite the ability of installing third party apps existing in many phones, that never really took off before the iPhone SDK came out.
To be fair, though, the iPhone was also being compared against the PDA market of the time, where 3rd party apps had existed for a decade or more. In that regard, the iPhone was a partial step backwards (at the time). It gave all the connectivity a PDA user could want, but none of the apps that they were accustomed to. The PDA use-case was also why people thought it couldn't work without a stylus. For 15 years that's what PDAs had and it worked pretty well. The change in UI was significant for people making comparisons to that market, and not just the Blackberry market (which, at least all the ones I ever saw, relied more on the built-in keyboard than a stylus, did they ever have a model that used a stylus?).
He'd been dead wrong before as well: just a few years before the iphone, when people wanted to see an ipod with video capability, he said nobody would ever want to watch video on a mobile device.
It really bugs me that apple makes these "nobody would ever want" proclamations and then reverses itself without saying, "we goofed". The next one coming is 5+ inch screens for the iphone. They'll make no mention of the fact that they criticized large screen phones before ("look, my thumb goes from corner to corner!"). Oh well.
Apple doesn't like to tell people what it's doing. So if they say "We're not doing X", it might mean they're not doing it. Or, it might mean that they are doing it, and don't want anybody to know yet.
With the iPod Video, they ixnayed it in public up to a few weeks before they released it.
In the case of the App Store, it seems pretty obvious that Apple intended to let developers write apps for it, but the APIs weren't stable enough to have 3rd party developer depend on them. So they stalled for a year, depending on superior hardware to keep momentum going until the OS settled down some.
If the original iPhone had supported apps, it probably would have run them a bit better than most most other phones of the time, but it still would have run them badly.
[IIRC, there also was the issue that time to market meant there was no SDK at the time; it wasn't even clear how apps would be kept separate from the OS. Even if there were a clear idea about it, I somewhat doubt Steve would have allowed apps on version 1. The risk of apps interfering with the user experience on that hardware was just too great]
Whatever the reason(s), there was no support for apps at release. So, salesman Steve sold the idea that users wouldn't want apps, just like he sold the idea that users wouldn't want to look video on their iPod. And both were, when he said it, not untrue for the average consumer (that video would have been a low-contrast postage stamp that you would have to transfer to your iPod at home. Sure, some people would do that, but it wasn't ready for the masses yet). Nowadays, he would probably say nobody wants Google Glass, too.
It doesn't mean Apple or Jobs believed any of it, just that they'd say anything to pretend competitors were clueless. It seems very un-Apple to say "yes, X feature is a good idea, our competitors have it but we weren't able to deliver it for this product cycle".
I also strongly suspect that many app store apps could be replicated as web apps given no alternative, and that mobile web progress (both browsers and frameworks) would have also moved much faster and be in a significantly more mature state had not most of the focus shifted toward native apps.
Often, I'd be willing to bet that the naysayers never used first hand an iPhone. I don't think I've ever been more awed by a single piece of technology. Not even my first laptop, a G3 500 MHz PowerBook in 1999 that had an AGP ATI Rage 128 Mobility, Firewire and a DVD Drive left me that blown away. Everything about the iPhone 3G was amazing, with most intuitive user interface for something so foreign. It immediately changed the way viewed information, my friends would joke "Ask the godpod!"
It was one of those things that despite the absolutely absurd amount of press coverage and hype, was justified and even then it might have been short.
http://www.google.com/trends/explore#q=apps%2C%20mobile%20ap...
They just weren't as integrated as iTunes.
According to his LinkedIn page[2] Matthew Lynn has continued to be fairly successful as a strategist so perhaps for him it is a non-issue.
[1] http://en.wikipedia.org/wiki/Albatross_(metaphor)
[2] http://www.linkedin.com/profile/view?id=3770629&authType=NAM...
Nokia and Motorola and clamshells ... :)
And without the app store it was a great pice of engineering but if you didn't saw a jailbreaked version it was a big phone (for the time) where you can play music, watch videos and go to a completely non mobile friendly web with a crappy browser. Add to that how expensive it was compared to other phones how low the battery lasted and how fragile it was you can see why not everyone was that impressed.
It's too easy to say 7 years later, look at this fool he was wrong.
Blackberry had no apps so interoperability and copy and paste barely had any use cases.
The other smart phones of the day were Windows powered bricks like the i-Mate line which were so dog slow,and hideously unreliable that frankly I might as well not have had a phone for the two years I used a K-Jam.
iPhone came on the scene and it was like for the first time it made sense to lug around a larger device.
Best iPod ever on that thing. Big screen for videos, real browser and everything it did do worked. Not like the Windows phones which had tech spec as long as your arm but crashed if you tried to perform a most if the functions.
Seriously, I remember having to remove the battery to reboot my device after simply trying to connect via Bluetooth to a samsung flip phone. I didn't care if the iPhone couldn't do that because I knew that the others couldn't even if they said they could.
Caveat: I'm from South Africa and we never got the Palm phones this side.
1. It was really, really expensive when it first came out - there was a several hundred dollar price drop before it really took off, IIRC.
2. I had a windows mobile (HTC TyTN II) which was actually sweet.
2a. The slideout keyboard was way more accurate than the software keyboard on the iPhone, and Apple hadn't entirely figured out autocomplete (I think their keyboard is still poor compared to swipe etc, tbh).
2b. It was durable - it never died after being thrown off stairs, slammed on the ground, crushed in backpacks, stepped on, getting dropped in a river, etc etc. Towards the end of its lifepan, when I wanted to get an Android phone, I found that I couldn't easily kill it even if I tried. On the other hand, my friend shattered their iPhone by bumping their pocket into the corner of a table.
2c. 3g, and ATT only. 2g is basically unusable for browsing the desktop web, and ATT sucks.
2d. Anybody could, and many people did, publish whatever apps you wanted. I was able to download a full offline database of German public transit schedules and navigate flawlessly in cities I had never been to (which was a big deal), SSH into servers in emergencies (using the aforementioned full-size keyboard), full offline GPS of the continental US (something that's difficult to come by even today!) and so on and so on. The iPhone on launch was basically an expensive consumer toy, had no allowances for third-party developers, and Steve was telling everyone that they were better off without them.
In an expansion of my last point, myself (and a lot of other people) didn't so much think that the iPhone was going to fail as dread its success. The iPhone, and really Apple, represent and drive the trend of consumerization and broader locking down of computing.
And I think that we were right to do so - the broader population largely thinks of their handheld general-purpose computers as texting and passive content consumption devices, because that's all they're allowed to be. And that's sad.
That's all it took for me. I was willing to be stuck with 2G, AT&T (still am), no physical keyboard, etc. for just a few awesome features that seemed life-changing to me.
HA! Yeah that really worked out eh?
A small minority that I was part of tried quite hard to convince our peers that Apple were a serious threat. Everyone laughed at us, we were called Apple fanboys and were never taken seriously. I left soon after in a state of disillusion, but had to watch from the sidelines one of the most promising British 'startups' disintegrate into absolute irrelevance. The managers who ran this company into ground when it was the only one in leadership of that industry should hang their heads in shame. Nothing to take away from great designers at Apple and from the leadership of Steve Jobs, Apple owe a lot to the incompetence of Symbian leadership.
Motorola is making the best phone I've used to date.
Nokia is making amazing camera phones with Microsoft.
In my world it's "where is apple now?" None of my coworkers were super pumped about the new iPhone. Before they left the company they were pumped about iOS 7 but just barely ("thank god they got rid of skeumorphism").
To me, despite how wrong this article was, the headline itself looks like it'll be coming true. Apple has been playing defense these last two or three years. Immense props for their initial creation, but the movement it spawned will end up much more wildly successful than Apple will. And the iPhone will fail in a late, defensive move.
Nokia isn't making anything amazing these days, i suppose they are making the phone with the highest megapixels and phoney ads pretending it was shot on the phone.
Uh, what? I ditched my Nokia a while ago (I hated the ecosystem) but the Nokia Windows phones are undeniably rock solid hardware.
Any day now, any day...
About the January 9th demo: It worked fine if you sent an e-mail and then surfed the Web. http://gizmodo.com/the-iphones-first-demo-was-buggy-as-hell-... Note gizmodo is talking about the actual devices the demo worked fine but at the time it was far from being ready to be released.
It just goes to show how accurate and prescient many "news" organizations really are.
You may have a valid point, but this article doesn't support your claim whatsoever.
I was sure the iPhone would be disruptive and the 6 month-early presentation (if I recall correctly) was enough to show an interface that was like 30 years ahead of Symbian.
That said, I was plain wrong on the iPad... It was way more disruptive than I initially thought. But to me, creating content is important, that's why a tablet would always lack something for me. But others apparently appreciate the intuitive interface and ease of use in every day life.
http://www.gsmarena.com/ericsson_r380-195.php
The Sony Ericsson P800 is probably the best-remembered in this category. (I think I read somewhere that Steve Jobs once mentioned the P800 as an inspiration for the iPhone -- basically he told his staff: "Let's do this kind of device, but better.")
Anyway, the Symbian touchscreen devices were more like Pocket PCs than iPhones. They didn't really manage to break out of the desktop UI mold.
Apple was the first with capacitive multitouch. They also invented the modern mobile web browsing experience, where the window size is separated from the viewport and you can zoom/pan around with realtime feedback. This seems obvious now, but think back to what it was like to use the mobile web in 2006...
I used the mobile web since the early GPRS days. Remember WML?
Although they lacked capacitive multitouch, Symbian devices before 2006 already had zoom capabilities.
My N70 could already zoom in for content, if I remember correctly.
Nokia was killed by their incompetence in software. Symbian was originally a lightweight OS designed for constrained devices... But somewhere along the way it got turned into a "worst of all worlds" operating system with enormous code bloat, useless desktop-style features and several half-hearted touch UI layers all rolled into one big ball of fail.
It seemed like nobody at Nokia noticed this. I guess the middle managers were either afraid to pass the bad news up the chain, or more likely, they were totally clueless about the ongoing code gangrene.
No wireless. Less space than a nomad. Lame.
"Instead of lugging around a phone for making calls, an MP3 player for listening to music, and a Blackberry for checking your e-mail, you can do all three on one device. Even better, you only need one charger."
But failed to understand it!
But "Will Fail"? Please. That stands as a terrible headline, no matter what.
(Matthew Lynn is a Bloomberg News columnist. The opinions expressed are his own.) How he wished this was different ...