As opposed to the DMV, the post office, the ER waiting room and other paragons of bureaucracy?
Some malls are indistinguishable from Soviet Era waiting rooms.
How are shopping malls paragons of bureaucracy? Paragons of shallow consumerism, if anything... and while the DMV et all are surely dehumanizing and Kafkaesque, the mall is a special and unique sort of revolting to me. But different strokes...