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I would suspect AWS makes most of their money from clients that manage instances that are in the mid to high double digits and beyond. For these clients its likely that at some point automation has kicked in and the APIs get the job done much better versus having someone spend time clicking away in a browser.

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Most of their revenue, probably.

But I think there are plenty of mid-sized comapnies with multiple AWS accounts, with many machines in each one where no one is quite sure what they do or if they can be switched off.

Sounds like they need to hire someone to take care of that then.

Disclaimer: Sysadmin/Devops

I know this is the case with probably all major clients to them. If I remember correctly from talking to Dropbox employees during a recruitment visit, they had spoken about how they helped Amazon AWS reach milestones as they accounted for approximately 50% of AWS's file storage service usage. Obviously this is done all programmatically as everything is at an extremely high scale.

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