We know from the leaked mtgox crisis plan doc that they have 550,000 verified accounts.
Each user who wanted to be verified had to scan at least 2 documents- a passport+license and a electric bill of sorts.
Assuming both documents alone were only 100KB combined (and its likely way more than that since scans are usually 500KB+ per document) than we can estimate the file size:
550,000 x 100KB = 52.45GB
Thats more than double the claimed 20GB.
In fact, even if we believe that every persons doc is in the DB; and assuming nothing else but passports is in there- you are only allowing for 20KB per document