Just Called Mt. Gox | Hacker News Reader

Just Called Mt. Gox

dzoba.com

59 pointszoba22 comments

Blog is loading very slowly for me.

> I just called the support number on Mt Gox’s website. After a 15 minute wait on hold I got through to a very friendly woman who was just barely capable of speaking English. She took down my name (not sure why). I asked her if I would get my money back and she said that no one was sure. Then I asked what is going to happen, like, whats the plan? Whats coming next? She said she couldn’t comment on individual accounts, but that an announcement would be appearing on MtGox.com in 2 hours. (That would be 9PM Pacific March 2nd).

> I’m a little worried there may have been something lost in translation (at first I thought she was telling me it takes 2 hours to update MtGox.com’s homepage). However I pushed for clarification and she said it again that there would be more info on MtGox.com in 2 hours.

Mt.Gox Announcement (from mtgox.com) :

ANNOUNCEMENT REGARDING AN APPLICATION FOR COMMENCEMENT OF A PROCEDURE OF CIVIL REHABILITATION

An overview of the situation should be published here shortly (probably on March 3, 2014 (Japan time)).

Contact information

A call center has been established to respond to all inquiries. The call center is planned to start on March 3, 2014. All inquiries to MtGox Co., Ltd. should be made to the following telephone number:

Telephone number +81 3-4588-3921 Working hours Monday to Friday 10am to 5pm (Japan time)

Please refrain from contacting the office of the supervisor/investigator.

That is the current mtgox.com announcement. Obviously since that announcement was written before the call center had started, it's not the announcement that the call center person was talking about.

Presumably there's another announcement in about an hour of posting this comment.

It will be interesting to see what the announcement is. I wonder if we're going to see more of Karpeles hiding as much as possible, or a little bit more insight in to the situation.

Further on down the page it says,

Furthermore I would like to kindly ask that people refrain from asking questions to our staff: they have been instructed not to give any response or information. Please visit this page for further announcements and updates.

I am not sure I would I understand what an inquiry is if you can't ask any questions.

It might not be clear, but that was posted well before they set up the call center.

You...were day trading with money you needed to pay back loans?!

More like year trading. I bought in when Bitcoin was selling for $4. Yes, $4.

Mirror: http://pastebin.com/QNQduhrL

The blog seems to be down now.

why would you feel this need to mirror this?

> The blog seems to be down now.

blog is/was down?

I appreciate the mirror. It was running slow and I did get a timeout once. My intent with the post was just to get the word out to those who hadn't called - so any way they hear it is great.

I called them just now as well. Same outcome. All information would be given through daily updates on the website. No email communication set up yet. My agent was much less specific about when the site would be updated with new information.

What's the point in spinning up a call centre if they're just going to tell you to hit the site for the latest update?

Is it just something akin to a close-door button in an elevator that's there to seem useful and not actually do anything?

Here is a live recording of a customer calling the call center for those that want the true experience.

http://www.youtube.com/watch?v=6HJt-MpoTP4

It's dial-a-joke, you just don't realize it yet.

There is no mention of what time she/he posted that.

EDIT: woops, yes there is (9PM Pacific March 2nd) minus two hours.

I just posted it. Her "two hours from now" would put the update going out at 9 PM Pacific, March 2nd.

>> She said she couldn’t comment on individual accounts, but that an announcement would be appearing on MtGox.com in 2 hours. (That would be 9PM Pacific March 2nd).

besides this quote we can also assume the event occurred sometime today (accurate enough) since the phone line is a new service. there is also a post date (and time on hover) in the sidebar.

So what is the point of setting up a Call Centre if they have no information to shared and no help or solution provided?

Maybe it's a legal requirement in Japan for companies who've filed for bankruptcy.

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