Your support experience sounds really bad.
I'd file the bug here: http://connect.microsoft.com/VisualStudio (which despite the name is also the right place to report library issues)
I'd file the bug here: http://connect.microsoft.com/VisualStudio (which despite the name is also the right place to report library issues)
For example there was a regression in ClickOnce with download prompting between IE8 and IE9 due ot the download bar throwing away some compatibility settings. Overnight, when IE9 became mandatory in Windows Update, we had 2000 users down. We got all the users to roll back to IE8. It took 6 months for a registry fix to be sent out to us from a 3rd line support executive after being on the phone daily about it. This is still not fixed in IE11. We've rewritten all our ClickOnce launch points to work around the regression. This took one developer 2 months of work. The regression appeared in the RTM IE9, not the previews.
As for that being the correct place, it's obviously not as the issue was raised there, marked private and closed as not reproducible despite test cases being issued. Not a single contact back from Microsoft bar "closing as can't reproduce". Our rep suggested contacting another support team. Even they aren't helpful.
I need a new job, writing C on Unix...
Let's hope the right persons at Microsoft see this thread.
I can no longer find the bug on the dashboard.