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That is probably my doing :) Comcast had some internal congestion issues that we helped illustrate.

Can you tell me why Netflix is so terrible on Uverse 20Meg in San Jose?

Blurry mess.

Speedtest is always 13Meg+

Its the same reason Comcast was so bad, except you have ATT. Different companies, same problem.

Switch to Sonic or something and that problem will go away.

and what's the problem exactly?

Endemic congestion.