I would frame it the other way which is that Google has had to dogfood the inhouse services so has spent a bunch of time troubleshooting/bug fixing internally ;)
I know that Google as a whole has a rep for support which isn't great. However, I also know that Cloud is trying really hard to show that isn't the case with Cloud products (as is the company as a whole, my personal experience with support phone lines at Google Play, for example, have been really good). We have Stack Overflow (which we as devs check in on to see if there are problems we can help with e.g. [1]), we have support packages which have real live human beings on the other end [2].
I know everyone here in my dev team is 110% behind support being great, but it's one of those things where we'll be judged by execution rather than words (as it should be).
[1] http://stackoverflow.com/questions/21774738/google-cloud-sql...
[2] https://cloud.google.com/support/