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It is a big deal because the listing clearly indicated that the place has real beds and accommodates 4 people.

I would expect AirBNB to take responsibility given that the incorrect info is on their website and you pay pretty hefty fees to use the service. (AirBNB charges about 15% to the tenant and 3% to the host so a total of 18% - not bad ;))

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Except they refunded the fee... Honestly having used the service several times I can't say I have ever had an issue. However I have also been in contact with the host every time before arrival and discussed the accommodations. I can't imagine going to another country or something without even talking to the host. Either way it doesn't sound like it ruined the vacation.

Not to mention there are plenty of nightmare stories surrounding hotels, they are not perfect either.

Except they didn't refund the stay. They should have refunded them, at minimum, pro rata for the lack of sleeping arrangements that they paid for (they paid for 4 people, were giving space for 3). So 25% refund, at minimum. These are the types of things that have the potential to destroy peoples' vacations and one of the many reasons I would never use AirBNB in its current state.

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