Shouldn't Square be the one detecting fraud with address verification, CVV codes, etc?
And while it's ok to cancel an account that has a high proportion of fraud, it's wrong to do that AND take the money back.
And while it's ok to cancel an account that has a high proportion of fraud, it's wrong to do that AND take the money back.
Yeah, but for a shipped physical good, only being able to ship to the original cardholder's address doesn't do you much good. That $1800 package isn't going to you, unless you are physically close enough to steal it off their doorstep which is pretty risky.
So either it's the correct address, which points to the cardholder defrauding, or it's a different address, which should be caught by the processor. Or they shipped to a different address than the billing address, which would be totally the fault of the seller.
If I had a small business with large dollar amount purchases, it certainly doesn't seem worth the risk to allow it. One bad transaction and you are out a lot of money.
One thing I learned is that I should also contact the vendor next time. I am not sure who lost in my case, but after the information I heard today I think it is Dell.
Dell still thinks I am a good customer. I can't get them to stop sending promotional junk mail since the incident.
These are/ should be normal precautions when shipping expensive equipment