Yeah, I am aware of their customer satisfaction ratings. I've no intention of switching away from DirecTv for enterntainment TV, but I pay $39.95/month for 3Mbs download, just tolerable for one video stream with nothing else going on. Seems like every couple months AT&T sends me a splashy brochure begging me to sign up for U-Verse but when I actually tried, it was, "oh, soooo sorry you are just that tiny bit too far from a central office for us to promise anything better than 3Mbs..." (in their own customer demo center the video on display was clearly posterized and pixellated -- not confidence-building). So I am kind of driven to consider "xfinity" for internet only. (Or moving. Perhaps to Europe.)