If you mean a form for user feedback, I think that's a different case. The point of a company soliciting user feedback is for them to gather information about what people who use their product want, so that they can make better decisions. The baseline presumption with user feedback is not normally that you should build whatever any user suggests, but that you should treat requests as raw data that needs to be aggregated, considered, filtered, and prioritized.
When I use a product, whether it's a blender or a website, the producer's business goals aren't really my problem. If I communicate to them at all as a customer, my only relevant area of expertise is how I use their product. (And possibly how I would like to use their product, if it were improved in some way I would prefer.)