My qualm with Microsoft is all the little things that they let slip through. Little things like having a control panel with 100 different links with nondescript names. Is it really possible that not a single person at Microsoft tried changing a setting on their Windows machine and realized how difficult it was to even find the setting? Were they so entrenched in the Microsoft way of doing things that they were accustomed to a shitty user experience? Or did the aesthetically minded engineer have his voice drowned out by the bureaucracy?
If the higher-ups were yelling down the food chain, "build an Apple-killing UI!", I can see how they would settle on what became the app-centric look of Windows 8. But blatantly idiotic decisions around the little things like control panels, choosing wireless connections, and the sheer difficulty of navigation, make me realize that somewhere at Microsoft something is really fucked up.