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This is how the first thread should have been resolved. Great answer and I really hope both sides benefit from the following conversations.

Which is also a reason the thread should have been killed. If posting here works for customer service, this turns into a different kind of forum.

If "customer service" needs to be elevated to this level, something is severely wrong.

I'm assuming DrChrono is in PST. The previous thread may have been killed before the CEO even woke up.