South Korea bans unremovable mobile bloatware
wired.co.uk
wired.co.uk
PC market is quite competitive, yet most computers come with bloatware. The difference is, they can be uninstalled, but I suspect that may be due to OEM licensing agreement with Microsoft, than the competition among PC makers.
But at least with PCs, some of the revenue gained from bloatware is passed onto customers by the way of lower pricing.
In the end, this regulation is beneficial as long as the wireless market is competitive, so the carriers simply don't pass off the cost back onto the consumers. In that sense, I share with some other poster's sentiment that government regulations should focus on ensuring competitive landscape first.
Think two versions of Amazon Kindle with and without ads. There's market for both. The problem with carriers is that their monopolistic positions enable them to engage in abusive practices. (like installing bloatware to the point of annoyance, prevent user-removal, and not passing on savings)
With offer a you get a fast cpu, a weather app, and free surf between sunday 1pm and sunday 3pm. With offer b you get lots of ram, control your tv app, and cheap calls within our network.
Within a couple days, I had removed whatever godawful contrivance was on there when I bought it in favor of CyanogenMod. Truly, the OEM (NB: the OEM here didn't even install the crapware) has all the power.
If there are many under-informed consumers, these will often select pseudo-randomly, and the few well-informed consumers will select well. The small number of well-informed consumers will often make the difference between a profitable product and an unprofitable product (especially in highly competitive markets).
In many cases, ill-informed consumers will pay for information about products which are significant to them; this is why "Consumer Reports" sells new and used car buying guides, as well as why video game reviews exist, and why Amazon.com has reviews.
In cases where purchases are less costly to the consumers, or a repeat purchase is involved, people will often correct based on personal experience and brand reputation, which is imperfect, but relatively effective.
Suppose you have a very strong personal belief, it doesn't matter what it is, but let's say for purpose of argument that your belief is that no car should be sold without Rattan Cooling Seat Covers. You point to all kinds of studies about how it improves circulation and prevents hemorrhoids and is more comfortable and all that. Because it's a health issue you take it up as a moral obligation that these be sold with every car. One car manufacture even goes so far as to sell some of their models with this cover and you point to this one as an example of what should be done.
This is your "arbitrary measure of goodness".
If you were also a free marketer you'd argue "there shouldn't be a regulation to force car manufacturers to put Rattan Cooling Seat Covers, the market should drive towards it". But what the free market knows, even with imperfect information, is that putting $100 of Rattan Cooling seat covers in every car doesn't make them money. In fact, the one maker that puts them in their cars are only marginally popular so it doesn't seem to be driving sales and if every car maker put them in, it wouldn't be a market differentiator anymore anyway! The market knows, even imperfectly, that there is no demand for such a thing in their products, and the after market serves the small percentage that really want it.
But you argue, "this is a moral imperative! Circulation!" You post on message boards about the benefits of Rattan Cooling seat covers, you raise money and take out advertisements, you do everything to build market demand short of going to your local congressperson/parliamentarian because you don't believe this should be regulated and the market will simply correct for your arbitrary measure of goodness...even if the market isn't interested.
Suppose you're successful, now every car is $250 more expensive (you can't possibly believe they'd throw in $100 of Rattan Cooling seat covers, available at any after market stores, at cost do you?). Congratulations, arbitrary measure of goodness is met, cars are more expensive. But as a result fewer cars are purchased. Do car makers make more money? Does the free market win? After all, they're making $150 on each set of seat covers! They should be! You're a hero, asses are saved and car makers make more money, win-win!
But we don't actually know the outcome. Cars are more expensive, fewer people buy them as a result. Or the used market grows as people can buy cars without Rattan Cooling seat covers without the extra "ass-tax" as it's come to be called on internet car enthusiast forums. It could turn out to be a wash, who knows? The market has imperfect information and can't predict the outcome.
But it's more likely that you'll fail because the market, because of imperfect information, isn't interested because there's no guarantee that they'll make more money selling cars with the seat covers, and lots of potential they'll lose money doing so. One company interprets this imperfect information as still sells their cars with the seat covers, but the rest interpret it more conservatively and seek other money making opportunities instead.
Just because it was your arbitrary measure of goodness, doesn't mean the market will follow it.
Just like in this case, just because a bunch of nerds on tech forums don't like carrier crapware installed on phones, doesn't mean the market has any reason to correct for it. Even in the presence of a competitor that doesn't install the software on their phones, the market still chooses the crapware infested phone at rates exceeding the alternative. The market has actually already chosen crapware infested phones at something like 88% of the global smartphone market. And companies, using this signalling, and the bigger signalling of the revenue that comes with allowing carriers to install garbage on their phones, have listened to this imperfect information and sell phones with this "feature". The market optimizes to make money, not solve our arbitrary measures of goodness.
The alternative is for us tech forum nerds to try and raise awareness about why this is vaguely bad for consumers (it's usually mildly annoying at worst to the vast vast majority of consumers and likely has almost no measurably impact on their purchasing decision), and convince the market to drive towards phones that don't have this problem. But it's an uphill battle.
The result of this legislation has three possible outcomes.
1) Phones will cost more. The revenue that went to Samsung for whoring out their phones to various carriers will simply be passed along to consumers.
2) Phones will be made more cheaply so prices can remain at parity. Features will be dropped, or upgrades won't happen till technology advances a bit more and BOMs can fit within some profitability model.
3) Phone makers will feel a great wave of sympathy for their consumers and the small minority who has an arbitrary measure of goodness for "don't install garbage on my phone I can't remove" and continue on as-is, eating into their margins and making less money.
I can tell you that I'm not betting on #3.
Also, in technology, product features move forward much faster than there's time to markets to 'find equilibrium'. So, I guess when smartphones stop advancing in features, people will find more value in those phones that don't have bloatware.
The idea that violence is perfectly justified just because somebody provided a shitty phone experience almost physically sickens me.
Arnold Kling endorses free markets not because they are foolproof or flawless. They aren’t. Arnold supports them because the alternative is generally much worse: an especially flawed institution that fosters unusual amounts of foolishness.
http://www.fee.org/the_freeman/detail/klinging-to-reality#ax...
Mainly, because I don't see how Free Markets don't collapse into a Regulated Market by the will of major players? If you are in a relatively Free Market and you gain a monopoly it's wiser, in short term, to invest into instruments to prolong your monopoly, rather than research and development. In other words it is in interest of major monopolies to create regulations to stop competition.
This is exactly why many free-market advocates believe that the government should not be allowed to regulate at all, or at least without very strong evidence that the intervention is necessary and proper, as well as limited in time and scope. These people believe that regulators are subject to 'public choice' problems.[2]
[1] http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1375082
>"[W]e have no coherent and comprehensive account that differentiates between legal and illegal practices. Nor do we have any good way of devising remedies in complex cases that don’t create more distortions than the illegal practices they are supposed to eliminate."[1]
[1] http://www.forbes.com/2009/05/18/christine-varney-antitrust-...
And iOS doesn't even have a price tag.
If Windows Phone added crapware they'd be dead in the water. I can't see them doing this, there is too much competition in the market.
The audience interested in cheap Android phones is more educated (or more price sensitive) than people paying a premium for a status symbol.
> If Windows Phone added crapware they'd be dead in the water. I can't see them doing this, there is too much competition in the market.
Funny then that they have always done just that: http://forums.wpcentral.com/nokia-lumia-521/229156-bloatware...
With regards to Android consumers: Android Is Popular Because It's Cheap, Not Because It's Good http://gizmodo.com/5977625/android-is-popular-because-its-ch...
The last study conducted by the Pew Research Center's Internet & American Life Project shows that Android is the chosen smartphone of people without money. Among respondents, 22-percent of those with annual incomes below $30,000 were Android owners, as opposed to just 12 percent for iPhone. With those towards the lower-middle class, the trend holds: Android owns 23-percent of incomes up to $50,000, with iPhones at 18. The data makes it clear: the less money you have, the more likely you are to opt for an Android phone over something more expensive.
They don't assume an idealized market model and don't derive conclusions from it. I don't see why I should elaborate when you're happy with simple contradictions and patronizing comments like "you fell for a simple trick".
> free market ideologies
The name "ideology" suggest that the whole theory is built on top of some assumptions or dogmas. What are they?
With this kind of regulation people will now get into the technicalities of what constitutes a "bloatware" and will spend countless hours in legal battles.
That said, you can have the best of both worlds by buying a Nexus device.
My old Galaxy Nexus became unusable as Google services got more aggressive (eating all the RAM if background service calls failed due to poor connection). The phone would literally restart in the middle of every third phone call, but the option to uninstall the main culprits like Google Currents was (is?) disabled. Sure I can install cyanogen, but I specifically bought the nexus to save having to do that.
Personally I don't consider any of those items bloatware, I just wonder where the line should reasonably be drawn.
These are all far far nicer that the junk installed by vendors (Orange in the UK is pretty bad). But it's still unwanted software that introduce frustrations for some users.
That's ignoring the disaster that is the unreplaceable browser and mail app.
Of course this does not help if the manufacturer replaced core stock Android software with their own (Samsung), but at least in the case of Samsung I can't really complain on their replacements.
Rooting usually involves setting a configuration flag, maybe hacking the bootloader, which is for most devices a point and click op. Flashing a firmware is "real" hacking compared to rooting!
What is the average joe to do to get rid of all the crap that inhibits performance and drains the battery at double the speed to boot?
One example would be the "Orange Wednesday" cinema ticket software. I wasn't an Orange customer, I have alternative cinema ticket arrangements, etc. Just having to have that software on the phone was annoying.
Everytime I visit my parents I end up spending half an hour removing browser toolbars, make your PC fast software. So I bought them a brand new Lenovo laptop just to find that there were 22 different kind of bloatware from DNS related stuff to browser toolbars to some weird webcam and what not software.
No matter how much I hate them, these bloatware help reduce prices of the laptops making them more affordable to many. Let the market function well. Government intervention is unwarranted.
And I'd recommend to anyone doing tech support for parents that they carefully guide them into purchasing a decent, maintainable machine. It's not up to me to tell OP how that gets paid for. (I've ended up buying my dad a computer to avoid him picking up a 'bargain' machine from the supermarket, just because it'd be me that ends up fixing/reinstalling that crap and recovering data...)
If they were really concerned about maximising consumer value, they wouldn't keep picking dumb prices that end in '9.99'.
If Lenovo has to be competition they have to somehow shove off that additional $2 required to make themselves on par with Sony.
So every penny counts.
I have met many people who talk about "Ask Menu" on internet explorer and come to think that it is a part of IE.
A regulation like this in the US would just be a bandaid (one I'd welcome) on the much, much larger problem of spectrum use/abuse resulting in few enough players to allow massive price fixing and few real consumer options.
There isn't a violin in the world small enough for me to play when the government issues regulations to protect consumers against the horrible actions of cellphone carriers (and by extension the cellphone vendors that serve them), ISPs, cable companies, etc. They are all fucking horrible and lobby incessantly for government protection when it benefits their lockin and then cry like some little bitch koalas[1] who fell out of a tree when the shoe is on the other foot.
I'm not sure how you would introduce bloatware to the average consumer, but right now it just comes across as a sneaky decision, not consumer-driven one.
Then there's the stuff that OEMs ship on real PCs. Microsoft doesn't know what they ship, but it usually includes PUPs or Potentially Unwanted Programs. Some of these are added by the manufacturer (particularly HP and Lenovo) and some of them are added because of paid distribution deals. They may be "trialware" such as anti-virus software from which the OEM makes a recurring income.
So there are three types of non-essential program, and I don't see how most consumers can possibly tell them apart.
This situation did involve some US government intervention.
The US DoJ anti-trust case against Microsoft enshrined the OEMs' right to ship what they liked, and prevented Microsoft from charging the top 10 OEMs different prices. That stopped Microsoft from, for example, offering deals to OEMs who would install Windows free of crapware or with optimized performance.
Firstly, they aren't banning carriers from shipping phones with preloaded crapware, they're forcing them to make it uninstallable, as every non-system app should be.
Secondly, you obviously have no idea of the state of the market in Korea. Carrier subsidies are still the norm, your typical Samsung smartphone ends up costing 50% more than in open markets like Europe. Moreover, consumers don't have a lot of options. HTC, Motorola and Sony pulled out. You cannot find non-carrier versions of the Korean phones. Windows phones aren't sold either. Basically you're down to overpriced iPhones or the Nexus 5 (which was the first Nexus to be released in Korea without some ridiculous delay compared to other parts of the world).
I am yet to ever see this. I also do not ever remember being able to choose between the same phone with and without bloatware so I am not sure how the market has ever been able to decide.
Some of the bloatware comes directly from Samsung, but a lot of the rest needs to be customized for each carrier. Samsung probably uses a separate disk image for each carrier, so it would be trivial to add the "bloatware removal" feature only to disk images made for some carriers and not others.
I got android phone from china. Battery 3x larger than Galaxy, 1/3 price and no bloatware. Lenovo has good build quality.
The free market is there but we still have bloatware.
Does it need to be a regulation? Silly regulations is what made South Korea entirely dependent on Internet Explorer.
The anti-bloatware law is more than welcome, because competition keeps failing to reach the desired outcome. Regulations are exactly the right thing to do when competition and market fundamentally fails to reach what constitutes sanity, and converges to a local minimum.
Needless to say, such regulations should certainly be revisited when the root cause vanishes.
Has the market really failed in this regard? Can the Koreans not buy Android or iOS devices that are free from uninstallable bloatware? What about upcoming Ubuntu or Mozilla handsets, will they too be filled with uninstallable bloatware?
I understand that some people see this bloatware as a huge problem, but people should think very hard before calling out for regulations.
Come on...
http://marginalrevolution.com/marginalrevolution/2006/08/the...
South Korea chose to mandate a technology rather than the desired outcome and never to update that law. They could alternatively have mandated multi-factor authentication or even simply made banks liable for any fraudulent transaction without any discussion of technology at all. These are all regulations but would affect the market in very different ways.
I have no problem with regulations in general. From the start here I said "silly regulations". Trying to combat bloatware by simply banning them is, in my opinion, silly. Even if you establish that this problem is so big that the government needs to get involved, there are other tools at their disposal. Tax incentives is one such tool.
I am also sure if you could give a customer the choice between a bloatware loaded phone and a clean phone (where he can install more games etc.) he would chose the one with no bloatware. He just has no idea there are ways to get rid of it. Some try over the known ways like the Apps preferences. But it's not working and they just don't know what to to about it.
This is where the government can help and if it does that why is this a problem?? You can still let people install apps afterwards that give them money or make whatever cheaper. But give them a choice!
Bloatware is not the only way companies make phones cheaper. A company like Google can sell Nexus at cheaper rate than say Samsung Galaxy because the whole Android OS is like a Google Adware. For every search that you make on Google Nexus every day Google is probably making $10-$100 per thousand search queries. Google probably can afford to give away Nexus for free. Samsung however has no other way to monetize the phone after they have already sold it.
"I am also sure if you could give a customer the choice between a bloatware loaded phone and a clean phone."
I am all for it. Give consumer the choice. Do not ask government to interfere with it. Market is already sensitive to this. Microsoft has come up with MS signature brands. Sooner or later phone companies will have to follow.
How come you are generalizing your criticism against all kind of government involvement? It's simply not true that all kind of involvement automatically creates more problems. Why don't you simply explain how it would create more problems in this case?
I was also not talking about Google vs. Samsung. I was talking about cheap "no name" phones available in some countries vs. brand products. Products which are selling on a price where only the production costs + simple profit margin matter (old school market if you wish). Not the show that Apple or Samsung are playing where the high price makes the product artificially more "valuable". This behavior is breaking your simple illusion of a market where we all profit and the competition and other simple market mechanisms are balancing the market in a healthy way. (I doubt that this illusion has ever been true...)
As I've said: the customer has no choice here. He can't get rid of the stuff. There is no choice. Today you pay sick amounts of money for a shiny phone that still has all that bloatware. Thats why we need an external force to give the power back to the customers. And the only force able to do that is the government.
Market is not sensitive at all. If it would be, we wouldn't need a regulation. MS will play the same game as soon as they become a relevant player on the market because the method above works and they just want to make more money.