NSA Interception in action? Tor developer's computer re-routed

A key point to recognize is that the salient aspect of State Surveillance isn't competence, it's impunity.

That's not to say that agents of state security aren't competent, only that the needn't be, and that their real power is that they can act without fear of sanction.

As The Daily Show's John Oliver noted: “We’re not saying anyone broke any laws, we’re just saying it’s a little bit weird that you didn’t have to.”

Similarly, citizens of the USSR and Eastern Germany were well aware that there was constant surveillance. What they lacked was any legal power to oppose it (though the other measures undertaken were ... interesting).

She should secure her laptop for detailed hardware analysis by experts. This could be fun!

Hanlon's razor‎

Never attribute to malice that which is adequately explained by stupidity.