Probably get accused of being a shill seeing as this is a new account (I'm not and I don't work for Microsoft and never have), but I'm a Lumia user (820) in Europe (UK) and I've had precisely no complaints about it.
The hardware is better than the software, I'll give you that, but the bad reputation is unjustified.
Not only has it never crashed, not even once in the year I've had it, but it's a hell of a lot easier to get music onto than an any Apple product. I have three iPads in my house for the wife and kids and it's hell keeping them all in sync with iTunes and managing apps and backups. Especially with the whole library deletion and Apple account thing. WiFi sync is a broken pile of crap as well.
I just plug the winphone in and use it as an MTP device. It even works on CentOS 6.5 to my surprise. Just copy mp3 files onto it.
I don't use any apps worth mentioning apart from Nokia HERE drive. The built in mail, people and calendar are pretty good and it connects to my gmail/exchange accounts fine.
Moto G is the only thing that gets close in price vs performance stats.
I think people just buy phones like fashion items these days. It's good enough but they don't like the club.