I can't even work on my regular job or projects without seeing at least 4% packet loss, intermittently spread out across the day. Not only that, I clearly see pings taking too long even with wired connection. Comcast has told me they cannot do anything about it. They say that the 2 MacBooks and a couple of iPads is a lot of traffic for the router+modem they have given me.

Not only this, I know that the moment I start Youtube or Amazon instant (I do not have Netflix), the packet loss starts to go up or at least the ping return times sometimes go up to 4000ms. This also happens when I RDP into my Windows PC at work when I telework.

I have tried resetting the router, use it with other channels, use it with and without all possibilities of encryption (WPA, WPA2 etc.) and I really cannot think of doing anything anymore. The Comcast representation said they will reimburse $30 bucks if I got my own router because the issue is not their fault.

I am not sure how to approach this issue anymore. My apartment building does not have Verizon FiOS or any other service. I have given up all hope. Sometimes I feel like adding unlimited LTE/4G on my iPhone from T-mobile and use that as the main Internet hub.